We focus on a simple customer proposition; to be an integral part of our client’s business effectiveness. Our goal is to add value, to reduce costs and to offer all businesses, no matter how small, a dedicated Travel PA (personal agent) that gets to know our customers’ personal preferences, unique needs and yes even their eccentricities. This one-stop coordination delivers a dedicated Personal Agent service that liberates your internal resources from travel coordination and provides expert management of your travel with a focus on adding value on each and every travel transaction.
Your dedicated Travel PA will manage your travel needs and be your day to day contact. I.e. managing everything from travel documents, flights, hotels and transfers to leveraging your loyalty points and providing up to date travel expenditure data. Our Travel PAs think outside the square to find solutions and options that others wouldn’t know exist – providing an innovative service that web systems and call centres seldom deliver.
Customers that value this unique Travbiz Travel PA service are those that dislike being a number in a call queue or a service level statistic. Moreover, a business traveller one week is a leisure traveller the next – we don’t categorize travellers into separate travel modes – your Travbiz PA handles all your customers’ needs – business and leisure.
We become your Travel PA and coordinator; there’s no need to tie up a valuable in-house resource – we eliminate unproductive staff hours of searching the Internet by having the latest and most comprehensive information and lowest corporate rates at our fingertips.